LAN Airlines is a Chili based airline situated in Santiago, Chili. As the biggest airline in Chili, this company was also roled as the national airline in that country. However, the word LAN is an abbreviation from Latin America Network Airlines. LAN is one of the biggest airline compnany in Latin America which provides some regional and International mostly to USA, Canada, Caribbean, Oceania, and Europe. This Airline also joind the alliance of Oneworld.
In their history, this company was formed by Captain of Chili Airforce at that time named Arturo Merino Benitez and started their initial service on 5 March 1929 under the name of Linea Aeropostal Santiago Arica. Then, their name was changed to be Linea Aerea Nacional de Chile (LAN Chile) in 1932. On September 1989, chili government held the company privatization by selling companiy’s major shares to Icarosan and Scandinavian Airlines.
In their history, this airline was well-known to have some branch airlines. But, on March 2004, LAN Chilie was united with LAN Peru, LAN Ecuador, LAN Dominica, and LAN express become one as LAN Chilie. However, on June 2004, this company changed their name for the International service purposes become LAN Airlines. LAN Airlines that was actually the combination of some LAN companies held their own shares which was supported by the mother company ‘LAN Airlines’ as follow : LAN Cargo (supported in their 99.4% of shares), LAN Express (99.4%), Aerolinhas Brasileiras (73.3%), LAN Peru (45 %), LAN Dominica (49%), LAN Argentina (49%), MasAir (39.5%), Florida West International Airways (25%).
By having a lot of branches, this company finally employeed over than 10 thousand proffesionals. This makes LAN Airlines grows fast and has some other additional facilities of their flight. For example, on August 2006, they created the Premium Business Class which was the combination of the First Class and Business Class. This action other struggle efforts finally make LAN Airlines become the Best Airline in Latin America.
Nowadays, LAN Airlines also provide some better facilities and some affordable price to chose. The affordable price choices come to serve the customers to possibly fly in a cheap price. Now, cheap LAN Airlines tickets are a possible thing to get. To get the cheap ticket price all you must do is registering yourself to book the flights in a certain moments.
It is because sometimes LAN Airlines also celebrate the certain moments like Christmas Eve, New Year and their birthday. At the certain moments like that, some people usually want to spend their free time for having a good holiday and finally makes every airport sounds crowded. Those commercial airlines finally held a discount moment to catch more passengers and get successful achievement.
The good news is to do LAN Airlines booking; you can do a simple thing as simple as registering yourself online. You must visit the official site first, and then start to place your booking. What types of flights you wish, what kinds of facilities you want to get, and also the price list you want to choose. LAN Airlines low airfare will come to you as a good news and you can get it both from Legal online ticket sellers and LAN Airlines official site.
Aircraft Types
- 767
- 787-8; 787-9
- A318
- A319
- A320
Baggage Allowance and Information
Parsilla
2017-11-10 02:22:55
Santiago de Chile to Isla de Pascua. Had the opportunity to fly with LAN from Santiago de Chile to Easter Islands, a trip I had been expecting tor a long time. Although the LAN web site indicated that you should report to check-in a whole 3 hours before scheduled departure time, I decided to play it cool and only arrive at the Santiago airport at 7.00 for a 8.30 am. flight, just to see that check-in was still well in progress, without any rush. Upon boarding the Boeing 787 I just loved the cabin interior: very light and roomy with nice LED lights around. When finding my seat, I soon realised however, how small it was. I’m sure is the narrowest airplane seat I’ve ever seen and the legroom was very short for someone of 181 cm.
Arnim
2017-11-10 02:22:03
LAN is a true premium airline. Flew in their Premium Business from Milan–Malpensa to São Paulo Guarulhos late night and the service was fantastic. Had only hand luggage because it was a short trip. As soon as I got onboard I was welcomed and escorted to my seat by the purser. Immediately I was offered a glass of champagne. Other offers were Pisco Sour and water. Dinner orders were taken quickly and served promptly after the take off. Their business class cabin has the configurartion of 2-2-2 which is good if you have company. If not you might find yourself sitting to a stranger for 12 hours. I had this several times and the comfort was still good. My breakfast order was taken seriously: I got everything I wanted. I need to emphasize this because there are other "premium" airlines who fail to arrange the breakfast according to customers wishes. The crew just seem to enjoy their jobs and you can see that: the service is personal, you get addressed by your name and you pay business class but you get almost first class treatment. LAN is always a great choice and will always stick to them.
Guenthner
2017-11-10 01:58:09
had purchased a ticket between Buenos Aires Aeroparque and Santiago, Chile. On the date of my return to Buenos Aires, when I went to check in at the LAN ticket counter, a LAN staffer told me my flight had been cancelled and she sent me to be rechecked in a line for a flight to Ezeiza, the airport 45 minutes outside of town. Instead of the exit-row aisle seat I had reserved for the Aeroparque flight, I was placed in a middle seat on a full flight to Ezeiza. However, once I landed at Ezeiza, I discovered that not only had the Aeroparque flight not been cancelled but that it was arriving at Aeroparque 10 minutes after I arrived at Ezeiza. The LAN ticket counter staff never provided an explanation for why I was bumped off the flight I had purchased, nor was I offered an apology for being taken an hour out of my way. All I got was a free transfer into the city. To add insult to injury, LAN has not credited my LANPass kilometers for this flight.
Savenduli
2017-11-10 01:56:00
Santiago to Sydney via Auckland with LATAM Airlines. For now the largest airline in South America (LAN merged with TAM to form LATAM) it was disappointing from perspectives of Cabin Crew service attitude, Crew presence, Meal service and choice of liquors on particularly the longest leg (13+ hrs, SCL-AKL). AKL-SYD leg was slightly better crew. The service crew behaviour was cold. The cabin staff disappeared in the pantry for almost 20 minutes - there was no pre-meal drinks service unless requested. Although biz class was only 70 full, they seemed peeved by anyone ordering the standard full meal and breakfast (vs. an express option), the main of veal and semolina arrived cold, only a choice of one of each of whiskey, rum, vodka but the choice of Argentinian or Chilean wine was better. Noteworthy that it is one of the airline's longest routes on a B787 twin-engine, over the South Pacific.
Manderson
2017-11-10 01:53:14
Quito to Galapagos with LAN Airlines. Excellent service throughout. Had never encountered this airline before but would recommend highly. Lovely staff with excellent English and nice snacks. Both Quito and Galapagos airports are nice indeed, with easy check in and plenty of space. Aircraft seats are leather and comfortable.
Stasis
2017-11-10 01:46:07
Sydney - Santiago via Auckland on 787-9. Above average flight with an average meal, very good crew and reasonable IFE selection. However, the 9 abreast in economy is too tight. The seats are too narrow and the aisles are tiny. The meal trolley only just fits through. The tray table is also very small. On the return leg, a passenger fell ill immediately after takeoff. The crew managed this very well. About 2 hours into the flight, it was determined that we'd have to return to SCL. The airline put us into hotels. As a transit passenger through SCL, the airline arranged to pay our reciprocity fee (US$100) to enter into Chile. This was a long process (over 1 hour) but at least they paid for it.
Rouvinski
2017-11-10 01:42:55
I normally fly with another airline, but this time had to choose an option with LATAM for Bogota to Santiago (return) and Bogota to Cali (one way) route. Overall, the service was acceptable but of a somewhat lower quality than the other airline. Firstly, the planes are dated and started showing their age. The inflight entertainment system (BOG-SCL) is not very reliable. The touchable screen does not work well while the entertainment system wired control is in the seat, and any wrong body movement in the seat might cause its acting by itself. Besides, there is no power outlet either.
Piveteau
2017-11-10 01:39:20
I took LAN airlines from Santiago to Easter Island. I was in business, the seats were very comfortable and cabin crew were very helpful and kind. The food was good, the flight was on time and the cabin was clean. It was a very good experience with LAN for my first time. Would recommend.
Shen
2017-11-10 01:38:37
Shocking experience! Old plane and at lunch time, the passenger in front of me reclined his seat all the way back and I had no room to eat properly. I asked the flight attendant for help, she barely spoke any English, and said something in Spanish like I could recline as well. As a rule during taking off, landing and food serving time, passengers should keep the seat back straight. So unprofessional! This is international flight, the pilot never spoke a word of English, horrible food! Never flying with them again!
Sarah
2016-07-23 09:13:45
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Sarah
2016-07-23 09:13:43
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Nillu
2016-02-14 02:56:15
Overall RatingValueComfortIn-flight EntertainmentFoodCustomer ServiceBad service, smkiong was still allowed on flights last time I used them. Try other airlines imo. Olympic used to be fine but it seems the overall situation in Greece has affected them greatly.
Nillu
2016-02-14 02:53:01
Overall RatingValueComfortIn-flight EntertainmentFoodCustomer ServiceBad service, smkiong was still allowed on flights last time I used them. Try other airlines imo. Olympic used to be fine but it seems the overall situation in Greece has affected them greatly.
Michelle P.
2015-09-24 14:04:47
Good compared to competitors. Business class is even better. They don't allow infants in business and that has been my only problem.
Linda L.
2015-09-24 14:04:04
My family and I flew on LAN Airline going from NY to Cuzco. The flights were all on time and the employees were very helpful and professional. We were given a headset to use, but must give it back at the end of flight. Food was OK. Drinks included red and/or white wine. Our luggage arrived at the final destination through several connecting flights. We had a wonderful experience with LAN Airline and would fly with them again without hesitation.
ennifer S.
2015-09-24 14:03:19
I have to give this airline a good review just cause they were nice to me when they lost my bag.
I asked over and over when i checked in if I have to get my bag at my first point of entry and I was assured that I didn't have to get my bag. Well... not only was my bag a carry-on that they made me check in... But turns out I did have to get my bag at my first point of entry. ARG! So my bag wasn't at my final destination. My bag decided to take a vacation from me. ha ha
But what was good, is that they were really good about it. They weren't nasty. In fact they were kind and took the time to find my bags location and delivered it to my hotel the next day. And I really can't fault an airline because one stewardess got it wrong. Most of the time when my bag goes missing, most airlines are really horrible and make you wait in a room for 2 hours while they get around to helping you. I only had to wait about 40 minutes for them to find it. Not bad really.
The plane was nice and roomy, and they had TVs on the back of every seat. I'll happily fly this airline again. And I will refuse to check in my carry-on size bag! ha ha
Mary e.
2015-09-24 14:02:42
I recently flew LAN Argentina to, well, Argentina. ;)
I was expecting mediocrity and was pleasantly surprised.
Checkin was a breeze, and they even overlooked that my checkin bag was a bit over the weight limit. They also allow 2 50lb bags for free, which was a surprise as well.
The flight was on time round trip, on take off and landing. The crew was professional, polite and extremely accommodating.
The food was quite edible and the portions were just right. I even got free booze and I was in coach.
There was a good selection of movies, games, and a map of our location inflight. They also provided a blanket, pillow, earplugs and mask which I used for the long overnight flight.
The only drawback, which is typical of any airline lately, is that the seats in economy are a bit hard to get in and out of. But once you're in the seat they are relatively comfortable.
Nicole P.
2015-09-24 14:02:12
LAN is basically the only reason that Miami's airport doesn't make me want to die. The employees are so friendly and helpful, and my 9.5 hour flight to Argentina was a breeze. The on flight food was not bad (which is saying loads for airplane food) and the booze is free-- even liquor! At first we thought they only offered wine and beer at dinner, but if you ask, they'll bring you a nice full glass of whiskey on the rocks, if you so choose.. which I did, at least. The flight also came with over 100 movies to choose from and some TV shows and games. I mostly spent my trip playing Sudoku and watching the in-flight map-tracker-guy with aforementioned Heaven Whiskey until I conked out.
Thanks for making every other flight I'll probably ever take seem like a nightmare! Luff u LAN.
Selena G.
2015-09-24 14:01:29
Worst customer service. Changed my itinerary 3 times, sent me the wrong flight confirmation times then charged ME for the new flight. Not only charged me, but WAAAAY more than I was quoted. Be prepared to spend several weeks-months and 20+hours on the phone trying to get any issue resolved. Thieves. Don't trust giving them your credit card unless you don't mind paying interest on mystery charges. The service at the gate and onboard isn't much better. No English and refused water to take my epilepsy medications was told to wait for the drink service.
Sophia W.
2015-09-24 14:01:00
Dear LAN,
I didn't even end up on my LAN flight and my experience with your customer service has been a nightmare and has been every time I have flow in the past. But this time really stands out. I missed my connecting flight at JFK due to weather delay but also because you do not have agents at the check in counter when there are flight delays. Thanks a lot! This missed flight is on you and yet no one in your "customer service" department seems to want to take responsibility for that. Anyway, to continue my saga of despise with LAN my bags are now in your custody and lost. I have spent hours on the phone with your customer service agents who claim to speak English and clearly do not which only made my phone calls longer and less productive. After hours of talking on the phone to get my flight rebooked which I had to pay for DESPITE WEATHER reasons, I learned my bags did not make it to my final destination which has now required hours of me calling JFK LAN desk only to be hung up on EVERY SINGLE TIME! So finally JetBlue Airways, who understands what customer service is, tried to call the internal number and got an agent. This agent gave me a number to call. So I called the number and reached a SEX HOTLINE. This is the most unprofessional and frustrating experience I have ever had with an airline. You can be sure I will write several reviews to share with others how unprofessional, unhelpful and ultimately rude all my experiences with your customer service agents have been. You have lost a customer who flies to South America several times a year.
Juan H.
2015-09-24 14:00:18
Received an email from this company stating I had purchased airfare. I did not. Someone in Chile has obtained my information. I have tried to resolve this with the airline but have received little cooperation. They refuse to tell me if I am the purchaser unless I offer up my credit card information. Why do they need my credit card number and expiration date? Seems odd that they refuse to answer a yes or no answer without my credit card info. Beware of this company and it's practices.
Gary H.
2015-09-24 13:59:06
THIS AIRLINE IS NOT LEGITIMATE. THEY ARE CROOKED.
I did not make a flight with a ticket that was sold to me as fully refundable.
I was ill.
They required my travel agent to send them a letter from my doctor, which I provided exactly to their specific requirements. I spent 40 minutes each time on 8 different phone calls with them and my travel agent getting the runaround from LAN.
It was quite clear they were looking for any excuse to deny the refund.
I just received an email from my agent saying the airline had "denied the refund."
I have flown dozens of airlines worldwide but I have never had to deal with THIEVES before.
Especially if you are a frequent business traveler like me, I urge you to avoid this airline at any cost.
Alice
2015-09-24 13:58:08
We arrived at LAX for a flight on LAN to Lima, Peru. Less than 1 hour before our flight was scheduled to depart, the same flight from the previous day departed. At our scheduled departure time a creeping delay was instituted that stretched overnight until the next day, approximately 23 hours after our flight was scheduled to depart. The flight for the day we finally left was already posting delays. It looked very much like each day they were utilizing that day's equipment for the previous day's departure. In addition, because the flight was not cancelled, we were advised that a $1000 fee would be assessed if we tried to rebook the flight. Further, despite empty seats, they were unwilling to reassign us to an earlier flight, even when no checked luggage was involved. I have no problem with the inflight crew or equipment, but that 24 hour delay meant missing our only day in Lima as part of a 2 week tour and their lack of assistance at the airport means I would avoid booking with LAN in the future.
Paul
2015-09-24 13:54:46
I want to make a general review about LAN and its affiliates (e.g., LAN Peru, etc.). I have flown LAN many times to many places and I think it is certainly the best airline in Latin America and one of the best in the world. The planes are modern, generally on-time, good service, good pilots, good baggage service. Of course there can be bad experiences (see angry reviews), but this is generally an excellent airline. I do not work for LAN!
Alex
2015-09-24 13:53:32
Horrible. Callous. They endangered a group of people who were their CLIENTS. LAN cancelled the last flight out of Cuzco, Peru, and told their passengers they were on their own. Who were their passengers? A group of mostly monolingual English-speaking, vacationing passengers, who had hotel rooms waiting for them a 90-minute flight away in Lima, Peru, but not in Cuzco. Most passengers knew nobody in Cuzco, had no resources in Cuzco, and were without help in Cuzco. "Can you help get me a hotel?" was met with "No." Over and over and over again. "The hotels we work with are full, and we can't talk with other hotels." LAN refused to help their clients, stranding them in a foreign city, late in the evening. And when I wrote to complain, nobody at the airline even bothered to acknowledge receipt of my email. I would avoid this airline at all costs - they're horrible.
Colin
2015-09-24 13:52:55
LAN LA801 AKL-SYD A340 Business Class
I was really impressed with the LAN experience from AKL-SYD, which whilst short it was nice. Check in at AKL was provided by AirNZ staff, and no hassle, with directions given to the QF lounge, which opens at 0400, but NZ immigration isnt open until 0430.
LAN crew very professional, presentation of the plane was impressive - even the breakfast meal was tasty.
Seating was comfortable, IFE worked well and had a decent array of movies and TV shows to watch (in both English & Spanish).
Overall for a short hop over the ditch, our LAN experience was nice.
Kerrie
2015-09-24 13:52:20
LAN Chile gave us - in total - over 13 hours of delays. 7 hours in Sydney, the others in Santiago and Buenos Aires. I shall never recommend this airline to anyone. The food was average although the crew were great. It was, however, good to have a little more leg room, but delay after delay after delay was a deal breaker for me.
Ren
2015-09-24 13:51:54
Bogota-Lima-Santiago-Auckland in Business. I am impressed with Lan product and services even it is not the best, but it has very good standard. Check in at Bogota airport was fine but a little bit struggle to tag my bag to Sydney because the last leg from Auckland to Sydney is with Air New Zealand. They did it at the end. Lounge at Bogota airport was pretty average, but at least quiet and has free wifi. Service from Bogota to Lima was really good, A321, good leg room. Dinner was presented well and very tasty. LAN shares Lima airport lounge, it was terrible. You hardly can find a seat, over crowded and you hardly can find anything to drink or eat. I was surprised Lan use 787 Dreamliner for Lime-Santiago flight. I was so excited to fly 787 Dreamliner but nobody else seem cared about the new aircraft. Very smart cabin design, great lighting (pink actually). Very comfortable full flat bed, I did not waste anytime for sleeping. Cabin crew did not wake me up for dinner and breakfast, so I have no idea the quality of the food. Crews are not so friendly at least the one in my area. Lan has two lounges at Santiago airport. One is FFs and one for business and first class passengers. Showers are available, food was okay but nothing like Qantas first lounge in Sydney. It does have this little sleeping room but don't expect they wake you up or anything. I nearly missed my flight from Santiago to Auckland. Santiago to Auckland was on A340. very dated but well maintained aircraft. It is not full flat bed but very comfortable. I managed couple of hours sleep again. Food was good and service was good but not outstanding. I am impressed with Lan's business class and services through this trip.
Jill
2015-09-24 13:51:15
I flew Economy from Santiago to Auckland with LAN on an Airbus Industrie A340 (had a QF flight number as booked through QANTAS). It was one of the most comfortable flights I've had as I could sleep. Unusually, the flight was not full. Service friendly but not "in your face". Meals fine - and food Chilean wines available. I also had 9 internal South American flights, booked economically through LAN's South American pass. All were comfortable and left on time. Not a fan of their boxed snacks though so learnt to eat before I left.
Rod
2015-09-24 13:50:45
SYD - AKL - SYD. A340-300 I use LAN for my trips back home to NZ as carrier of choice these days. Generally because they have awesome Business Premier deals if you book far enough in advance. Being 6ft10 the roomy seats are just devine. With my legs stretched out I can still not reach the seats in front of me. Food isn't what I would call up to par for business class, however they are served with tablecloth, napkin and metal cutlery. What you do get is quite tasty though. IFE is sensational. Many many channels of movies, TV programs, games, and music. English is not the first language of the cabin crew so sometimes things get lost in translation, but they are very patient, friendly, and do their absolute best to accomodate you. LAN is a partner airline with Qantas in the OneWorld Alliance so flying business with LAN gets you access to the Qantas Business class lounge and you earn Qantas Frequent Flyer points with applicable cabin bonus. I have only ever had one flight cancelled and the put me up in a nice hotel with a free phone call, dinner, breakfast and free transfers. LAN really do look after you. - See more at: http://www.airlineratings.com/passenger-reviews.php#sthash.hftE7I1S.dpuf
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